Employee Relations And Customer Satisfaction Case Study

Employee Relations And Customer Satisfaction - Case Study Example It is the classification of a society according to the values, interests, and behaviors. It is determined by the social categories’ income, education, wealth among other factors. The higher the classification of a people in society, the greater their ability to afford a better lifestyle. The society is mostly categorized in divisions of high class, the middle class, the working class and the low-class citizens. A higher class of people will desire the banking services of a higher class and vice versa (Beryl, 1996). Subculture, yet another characteristic refers to who share certain values, based on their similar experiences in life and exposure to similar situations. These groups of a society exhibit similar buying characteristics since their taste and preferences in purchasing products and services are influenced by similarity is situations and experiences. These are the characteristics that play a major role in determining the tastes and preferences of individuals or groups of people in the society that also influences the banking services and facilities they seek (Jefferson, 2011). The buyer makes a decision to purchase goods and services by following a process well defined. The buyer first recognizes the needs and wants that they have, which needs to be fulfilled. Information search follows, where the buyer seeks to understand the ranges of products and services that can meet their identified needs. The buyer then embarks on analyzing the alternatives provided to him, based on the potential range of products and services that can meet their needs (Heskett, 2008). The buyer then settles on the product or service to buy. Once he has made the decision on what to purchase, he then goes on and purchases the product, and applies it to fulfill the needs and wants that he had. The last stage of the process is a post-purchase evaluation, where the buyer assesses the products or services he purchased for their suitability to meet his needs.

Assginment Assignment Example | Topics and Well Written Essays - 1000 words

Assginment - Assignment Example This is derived from the purpose of the research that was to study the concept of organisational culture in the context of four parameters of culture that include clan, adhocracy, hierarchical and market in the public and private education institutions. It was meant to establish the existing differences between the two institutions interims of cultural practices from a faculty member’s perspective. From the findings, it is clear that the OC affects progress, performance and interaction among students in schools and between private and public learning institutions. This occurs since the two category of organisations have divergent norms and ways of operations. For instance, the recruitment hierarchy of students is different in private and public institutions; there are differences in gender balance, economic restructuring, adhocracy, use of technology, and adoption of new changes. Private institutions have more streamlined cultural practices as compared to public institutions. Students in the private schools are disciplined, hardworking, industrious, caring and quality time managers. Their teachers and other concerned parties under a hierarchical system of operation as opposed to public schools keep them in close check. This opens the cultural gap that causes a huge interaction line despite the fact that the institutions work for a common purpose of enhancing knowledge and brai n development among students. The research established that clan perceptions, school hierarchy in terms of performance and reputation, and the calibre of students depending on the environment they come from leads to the current disparities between public and private schools. They have varied cultural practices that must be integrated for meaningful growth in n the sector of education. According to the study, education is vital in sharpening the minds of young